Frequently asked questions

A Context candle is a rechargeable LED light inside a hand-poured, real-wax body. The warm LED flickers in a shallow well at the top. There is no burning wick or open flame.

The $130 set includes six rechargeable, real-wax flameless candles, a USB charging dock that holds all six, a USB cable and a power adapter. Each candle is 2.5 inches (64 mm) tall and 1.25 inches (32 mm) in diameter.

One complete Context Candle Set costs $130 USD before shipping and applicable tax. US shipping for one set is $15. See the set or view venue pricing for larger quantities.

Each candle is 2.5 inches (64 mm) tall and 1.25 inches (32 mm) across. Measure the inside of your holder, including any narrower opening, and leave room to lift the candle out for charging. View the dimension drawing.

The standard product is a complete six-candle set with one dock. For individual candles, extra docks or replacements, email Context to discuss availability before ordering.

Context candles have hand-poured paraffin wax bodies with a matte, warm-ivory finish. The wax forms the candle’s exterior; an LED inside provides the light.

No. Context candles are made with unscented real wax. The light comes from an LED inside, so there is no burning wick or open flame.

Context uses a warm, flickering 2,700K LED. The light sits inside a shallow well at the flat top of the candle. See the light and the wax body.

The body is real, hand-poured wax. A shallow glowing well holds the warm, flickering LED light inside the candle. Look at the lit-state photographs and watch the switching demonstration to judge the light for your space.

No. The light comes from an LED, so there is no burning wick, open flame, soot or smoke from a flame. The wax body is not consumed to produce the light.

Compare the exact models you are considering: body material, light colour, runtime, recharge time and candles per dock. Context has a real-wax body, 30 hours of light per candle and a 30-minute recharge for all six. See the named-model comparison and manufacturer sources.

Flip a candle to turn it on or off. Read the switching and charging guide.

A 30-minute charge provides 30 hours of light per candle. That’s about two weeks at two hours each evening. Continuous use lasts 30 hours.

All six candles recharge together in 30 minutes on the included USB dock. Each candle then provides 30 hours of light per full charge.

Connect the dock using the USB cable and power adapter included with the set. Place the candles on the dock to recharge. See the setup guide and 17-second demonstration.

No. Each candle is cordless while lit, so you can move it away from the dock. The dock needs its USB power connection when you recharge the candles.

No. The complete set includes the USB cable and power adapter for its charging dock. Use the included cable and adapter. Contact Context if you need help with the power connection.

Each candle is 32 mm across and 64 mm tall. Compare those measurements with the inside of your holder and its opening. Leave enough clearance to lift the candle out for charging; fit depends on the holder. Check dimensions and holder fit.

You can dress the candle in a holder to suit your space. Check the internal dimensions and opening against the 32 mm diameter and 64 mm height, then try the light in the holder. Its material and shape will affect how the glow appears.

The set contains six candles, the charging dock, USB cable and power adapter. Separate decorative votives and holders are not included.

For outdoor tables, poolside areas or damp settings, contact Context before ordering. Describe the conditions so we can discuss suitability for that specific setting.

Yes. Larger orders require a shipping quote before payment. Explore hospitality or request a venue quote.

Multiply your table count by the candles you want on each table. Divide by six and round up to whole sets. For example, 24 tables with two candles each need 48 candles: eight sets and eight docks. Add any other candle positions to your count. Plan your quantity.

Each candle gives 30 hours of light per full charge. That covers five six-hour services. Divide 30 by your own hours of use per service to plan your charging routine; all six candles recharge together in 30 minutes.

Return the candle to the dock to recharge. If you have a charged spare available, use it while the candle recharges.

Contact us. Replacements are handled case by case.

You can request one hospitality test set for $104. It includes six candles, a charging dock, cable and power adapter. One complete set, subject to review and availability. $15 US shipping; applicable tax separate. We confirm the total before payment. International shipping is quoted. Evaluate the light, holder fit and charging routine in your own space.

Send your venue or business name, table count, candles per table, delivery destination and the date you are working toward. Include other candle positions and any holder or charging-space requirements. Request a venue quote; the quote confirms product pricing, shipping and availability before payment.

An LED glows inside the wax body, without an open flame. Share the product specifications with whoever approves lighting for your venue before ordering. Suitability depends on your venue’s requirements. Download the specification sheet.

Start with your candle positions, hours of use, service days and current supplier’s price and usable hours. The candle cost calculator compares repeat candle purchases with the upfront cost of Context sets. Read its assumptions and exclusions. The estimate does not guarantee product lifespan.

Yes. Online checkout currently supports one set per order. For more sets, request a shipping quote with your quantity and destination before payment. Venue buyers can view quantity pricing.

US shipping for one set is $15. Larger and international orders require a shipping quote before payment. Send your quantity and destination.

Sets ship within 3 days. Delivery time depends on your destination. For larger and international orders, we confirm timing with your quote. Read shipping information.

Contact Context before ordering with your destination, number of sets and required date. Shipping within 3 days means carrier handoff; delivery time depends on the destination.

Request a shipping quote before ordering, with your destination and quantity. We confirm availability, shipping and timing for your order. The $15 one-set shipping rate is for US destinations.

Contact order support with your order details as soon as possible. Changes depend on whether the order has shipped.

Return the undamaged set and dock within 14 days of delivery for a product-price refund. Original shipping is not refunded; return shipping is buyer-paid. Read the return terms.

No. The guarantee refunds the product price for the undamaged six-candle set and dock returned within 14 days of delivery. Original shipping is not refunded, and return shipping is buyer-paid. Read the full guarantee.

Contact support with your order reference or checkout email to arrange the return of all six candles and the dock. Return shipping is buyer-paid. Check the full conditions before returning the set.

Email us. If a candle or dock fails, we handle replacements case by case. Include your order reference or checkout email and describe the issue.

Contact order support and describe what happened. Include your order reference if you have one, or the email used at checkout. If you already contacted us, reply to the same conversation so the details stay together. We’ll review the issue with you.

Check your inbox and spam folder for the Shopify confirmation email. If you still cannot find it, contact order support before paying again. Include the email used at checkout and any order reference you have.

Check that the dock is connected using the included USB cable and power adapter, then place the candle on the dock to recharge. Flip the candle to switch it on. If the issue continues, contact support with your order reference or checkout email and describe the issue.