Product questions
Frequently asked questions
For anything else, send us a note.
Using your candles
What is included in the candle set?
Six rechargeable, real-wax LED candles, a USB charging dock for all six, a USB cable and a power adapter. The complete set costs $130 USD.
Is Context an LED product?
Yes. Each candle has an LED light source and a rechargeable battery inside a hand-poured paraffin wax body. There is no open flame.
Can we use Context where open flames are restricted?
Context uses LED light. Check your venue’s rules, lease requirements and local fire authority guidance before choosing table lighting. We do not claim a universal fire-code approval.
How do I turn them on and off?
Flip a candle to turn it on or off. Read the switching and charging guide.
How long does a charge last?
Each candle provides 30 hours of light. That’s five six-hour services, or about two weeks at two hours each evening. Continuous use lasts 30 hours.
How do we recharge them?
Connect the USB dock using the included USB cable and power adapter, then place the candles on the dock. All six recharge together in 30 minutes. Using your candles.
Will they fit our candle holders?
Each candle is 2.5 inches (64 mm) tall and 1.25 inches (32 mm) wide. Check the inside dimensions and access to the candle before ordering. View the dimension drawing.
How many sets do we need?
Multiply your table count by the candles per table. Divide by six and round up to whole sets. For example, 24 tables with two candles each need 48 candles: eight sets and eight charging docks. Plan your quantity.
Shipping
When will my set ship?
Ships within 3 days. Delivery time depends on your destination. Need it for a specific date? Contact us before ordering. For larger or international orders, we confirm timing with your quote.
What does shipping cost?
US shipping for one set is $15. Larger orders require a shipping quote before payment. Send your quantity and destination.
Can you ship outside the US?
Please request a shipping quote before ordering. The one-set $15 rate is for US shipping.
Can I change the delivery details?
Contact support with your order details as soon as possible. Changes depend on the order’s shipping status.
Returns
What does the 14-day guarantee cover?
Return the undamaged six-candle set and charging dock within 14 days of delivery for a refund of the product price. Original shipping is not refunded; return shipping is buyer-paid. Read the full terms.
How do I arrange a return?
Contact support with your order details to arrange the return of all six candles and the dock. Return shipping is buyer-paid.
Order support
What if an item arrives damaged, missing or faulty?
Contact order support and describe what happened. Include your order reference if you have one, or the email used at checkout. If you already contacted us, reply to the same conversation so the details stay together. We’ll review the issue with you.
I paid but can’t find a confirmation. What should I do?
Check your inbox and spam folder for the Shopify confirmation email. If you still can’t find it, contact order support before paying again. Include the email used at checkout and any order reference you have.