Privacy.

When you place an order, request a sample, or contact Context Candles, we use the details you provide to handle that request. This may include your business, name, email, phone number, and shipping address.

Orders and requests

Payment details are entered with the secure checkout provider shown when you pay. Context’s website does not collect or store card numbers. Order and request details are used to manage payment, fulfilment, and support.

Your shopping bag

Your browser remembers the set in your bag and associated campaign details for up to 30 days of inactivity. This does not reserve stock or store payment details. Removing the set clears it from your bag. Final availability and totals are confirmed at checkout.

Links and visit information

We may associate an order or request with the link that brought you here, such as a campaign or reorder link. This helps us understand which requests lead to orders. The website temporarily keeps these link details in your browser for the session.

If you move from the order form to a shipping quote in the same tab, we temporarily keep your contact details and any US city, state and postal code in that tab so you do not have to enter them again. These details are available to the quote form for five minutes and are removed when it reads them. They are not added to the page address.

When you switch between a venue quote and a test-set request in the same tab, your contact, venue, destination and timing details are carried over for up to five minutes. They are removed from temporary storage when the next form reads them and are not added to the page address.

Website analytics

We use Vercel Web Analytics to understand visits to this website and actions such as viewing the set, opening your bag or following a checkout link. Visit information may include the page visited, referring website, approximate location, browser and device.

Before sending a page address to analytics, we remove any extra information attached to it. We do not send names, contact details, messages or order references as custom action data. Details you send through our forms are used separately to respond to your request. See Vercel’s Web Analytics privacy information.

Contact

For questions about your information, or to ask us to update or remove it, email will@contextcandles.com.