Privacy.

When you place an order, request a sample, or contact Context Candles, we use the details you provide to handle that request. This may include your business, name, email, phone number, and shipping address.

Orders and requests

Payment details are entered with the secure checkout provider shown when you pay. Context’s website does not collect or store card numbers. Order and request details are used to manage payment, fulfilment, and support.

Your shopping bag

Your browser remembers the set in your bag and associated campaign details for up to 30 days of inactivity. This does not reserve stock or store payment details. Removing the set clears it from your bag. Final availability and totals are confirmed at checkout.

Links and visit information

We may associate an order or request with the link that brought you here, such as a campaign or reorder link. This helps us understand which requests lead to orders. The website temporarily keeps these link details in your browser for the session.

If you move from the order form to a shipping quote in the same tab, we temporarily keep your contact details and any US city, state and postal code in that tab so you do not have to enter them again. These details are available to the quote form for five minutes and are removed when it reads them. They are not added to the page address.

When you switch between a venue quote and a test-set request in the same tab, your contact, venue, destination and timing details are carried over for up to five minutes. They are removed from temporary storage when the next form reads them and are not added to the page address.

Optional analytics

We use Google Analytics to measure visits and shopping actions and Microsoft Clarity to understand how pages are used through session recordings and heatmaps. These services can use cookies. We mask form fields in Clarity. Analytics start when you visit unless you have opted out. Use Opt out in the notice or Privacy choices in the footer to turn them off at any time. Closing the notice leaves your current choice unchanged.

Optional Google ad measurement

On eligible Retail ad visits, we can briefly keep the Google click identifier in this browser tab to carry it to a clean page. Each transfer can be used once and expires after five seconds. The receiving page removes the stored identifier before analytics starts. It may remain in page memory while you decide. If you close or dismiss the choice, your ad permission stays off.

If you choose Allow ad measurement, Google can receive that click identifier and information about your paid order, such as its transaction identifier, currency and amount. We do not send your contact details for this measurement. Personalized ads stay off. The permission lasts up to 30 minutes. Google’s click cookies can remain for up to 90 days. We clear the ad cookies when you withdraw, when permission ends on an open page, or on your next visit without permission. This does not remove data already received by Google.

Website analytics

We use Vercel Web Analytics to understand visits to this website and actions such as viewing the set, opening your bag or following a checkout link. Visit information may include the page visited, referring website, approximate location, browser and device.

We remove extra information from the page addresses sent to ordinary analytics. Optional Google ad measurement is described above. We do not send names, contact details, messages or order references as custom action data. Details you send through our forms are used separately to respond to your request. See Vercel’s Web Analytics privacy information.

Contact

For questions about your information, or to ask us to update or remove it, email will@contextcandles.com.